Questions and Answers

With ArrivalPlus, MINAMI covers the basic costs of importing your order, including customs duties, taxes, and customs clearance fees. If the actual covered costs are higher than the service charges you paid, MINAMI pays the difference.

ArrivalPlus is an optional paid service for eligible destinations.

For fees, available destinations, and full service terms, including what is and isn't covered, please visit the MINAMI ArrivalPlus Service page.

Shipping costs are automatically calculated based on the weight, dimensions, and destination of your order. You can preview the total cost of your order, including shipping fees, by adding items to your cart and entering your shipping address.

Import duties, taxes, and customs clearance fees are separate from shipping fees. For details, please see our Customs Duties page.

Order processing and shipping preparation usually take approximately 2 to 7 business days.

Once your order has been shipped, we will email you the carrier name and tracking number. For shipments to the United States, delivery typically takes approximately 3 to 5 business days after the package is handed over to the carrier. Actual delivery times may vary depending on customs clearance, the destination, the carrier, and other circumstances.

Please note that the 2 to 7 business days for order processing and the 3 to 5 business days for delivery to the United States are separate periods. The total time from placing your order to delivery may therefore be longer.

Our products are shipped from Japan.

We may be able to find products that aren't listed on our site, or products that are currently out of stock. We have a wide network of suppliers, and we may be able to locate available inventory for you through our supplier network.

If you can't find the product you're looking for, please feel free to contact us. We will do our best to help you find it.

Prices in our online store are based on Japanese yen. The price displayed in your local currency may vary depending on the exchange rate between the Japanese yen and your local currency.

We update our exchange rates twice a day, so the price displayed in your local currency may change even if the product price in Japanese yen remains the same.

We ship from Japan. When you buy goods from abroad, your country charges an import tax called customs duty. Other taxes and carrier fees for handling import paperwork may also apply.

You normally pay these charges separately from the product price and shipping fee. The carrier or customs office will tell you how to pay. You may be asked to pay when your package arrives or receive a separate bill.

If you contact us, we can provide an estimate. However, customs duty rates and import regulations may change, and shipping carriers may add or adjust fees without prior notice. In the United States, we've even experienced different duty rates being applied to different colors of the same product, making exact import costs extremely difficult to predict..

For the latest taxes and fees, please contact your country's customs authority or the shipping carrier. For more information about U.S. import charges, please see our Customs Duties page.

Customs duties and import taxes are determined by the customs authority in your country.

Import Charges You Are Responsible For

If you think the duties or taxes are incorrect or higher than expected, contact the carrier or your local customs office and ask how to request a review. If payment is required before the review is completed, you may need to pay first and then request an adjustment or refund.

The process varies by country and carrier. Any adjustment or refund must be approved by the relevant authority and is not guaranteed. We can help where possible by providing product information, invoices, and other order documents.

Orders with ArrivalPlus

If a carrier or customs broker asks you to pay an import charge, please contact MINAMI before paying whenever possible. Send your order number and the payment request to info@f-minami.com. We will check the charge and arrange payment or correction if it is covered.

If you have already paid, please also send the invoice and proof of payment. We will reimburse verified covered costs under the ArrivalPlus service terms, without waiting to recover the money from the carrier or customs broker.

If you refuse to pay duties, taxes, or other import charges that you are responsible for, your package may be returned, abandoned, or disposed of, depending on local rules and the carrier. We may be unable to provide a refund if the package is returned to us for this reason.

Where permitted by law, we may deduct costs we incur because of the refusal or return from any refund we can provide. These may include return shipping, duties, taxes, storage, disposal, and other carrier or customs fees.

Orders with ArrivalPlus

If you are incorrectly asked to pay a charge covered by ArrivalPlus, please contact MINAMI promptly so we can arrange payment or correct the bill.

Declining that incorrect payment request alone will not cancel your ArrivalPlus coverage or make you responsible for the charge. The refund restrictions and deductions above will not apply solely for that reason. Any other refusal-related costs are handled under the ArrivalPlus service terms and applicable law.

New products that have just been announced may be available for pre-order. Pre-order items will be shipped as soon as possible after the product is released.

If your order contains a pre-order item, the entire order will be shipped once all items in the order are available.

If you would like us to ship items that have already been released first, you will need to place separate orders for those items.

Alternatively, after placing your order, you may request that the already released items be shipped separately by paying any additional shipping costs required for the separate shipment.

If you place multiple orders before we ship them, we may combine those orders into a single shipment.

Combining orders can help reduce shipping costs and may also simplify customs clearance.

Any shipping savings achieved by combining orders may be provided as store credit for future purchases at our shop.

If you prefer your orders not to be combined, please contact us before the orders are shipped.

If you cancel an order before it is shipped, a cancellation fee may apply.

The cancellation fee may be up to 20% of the total order amount excluding MINAMI ArrivalPlus Service charges, depending on the costs already incurred for the order.

These costs may include transaction fees charged by the shopping platform, payment processing fees, and costs incurred for procuring or preparing the product for shipment.

If a cancellation is accepted, we will refund the amount paid after deducting any applicable cancellation fee and other non-recoverable costs.

If your entire order is cancelled before shipment, all MINAMI ArrivalPlus Service charges, including the fixed service fee, will be refunded in full. No cancellation fee or other costs will be deducted from those service charges.

If duty-paid shipping becomes unavailable before an ArrivalPlus order is dispatched, we will contact you before shipping. You may choose standard shipping with a full refund of all ArrivalPlus charges, or cancel the entire order for a full refund of all payments, including products, shipping, and service charges. No cancellation fee applies if you cancel for this reason. We will explain any import costs payable by you under standard shipping and will not dispatch the order until you confirm your choice.

Partial cancellations, returns after shipment, and replacement shipments are handled under the ArrivalPlus service terms and our Refund Policy. Nothing in these ArrivalPlus provisions limits any refund or other remedy required by applicable law.

We take special care when shipping fishing rods. We use strong, reinforced cardboard packaging designed to provide additional protection during international transportation. We previously used cylindrical boxes, but switched to rectangular boxes for greater strength and durability.

This packaging method helps reduce the risk of damage to fishing rods during transportation.

If your order arrives damaged, it may be eligible for compensation under the shipping carrier's applicable procedures. Depending on the circumstances, a replacement product or refund may be available.

We carefully package and ship our products. However, fishing equipment and other items may occasionally be damaged due to significant impact during transportation.

If you receive a damaged item, please keep all delivered items, including the damaged product and all packaging materials. Do not discard the product, packaging, delivery slip, or any other related materials.

To process a damage claim, the shipping carrier may require the damaged product and packaging materials for inspection.

Please take clear photos of the delivery slip, the damaged product, and all packaging materials, and send them to us as soon as possible.

We will contact the shipping carrier and request an investigation into the damage.

When the carrier conducts an investigation, they may contact you directly. Please coordinate a date and time with the carrier and provide the damaged product, packaging materials, delivery slip, and any other materials they request.

The shipping carrier will determine whether the damage occurred during transportation and whether compensation is available under its applicable rules.

If the carrier confirms that the product was damaged during transportation and compensation is approved, we may, depending on the circumstances, resend a replacement product or issue a refund.

If you are unable to cooperate with the carrier's investigation or cannot provide the requested product and packaging materials, we may be unable to process a replacement or refund.

Please note that the investigation and compensation process may take some time.

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.

Before contacting us, we recommend checking the delivery location carefully and confirming with family members, household members, neighbors, building management, or others who may have accepted the package on your behalf.

You should also contact the carrier directly to confirm the delivery details and request an investigation if necessary.

If the package was left unattended after delivery and is subsequently lost or stolen, we are generally unable to provide a refund or replacement. In such cases, we recommend contacting the carrier and your local police department to report the incident.

However, if the carrier confirms that the package was delivered to the wrong address or was otherwise mishandled during delivery, please contact us with the relevant information. We will review the situation and provide reasonable assistance where possible.

Any resolution will depend on the circumstances of the case, the carrier's investigation, and applicable laws and regulations.

Replacement parts may be available for products from brands such as SHIMANO and DAIWA. Please let us know the details of the parts you need.

Please note that parts are ordered from the manufacturer after you place your order with us. As a result, it typically takes approximately 7 to 14 days from the time your order is placed until the parts are shipped.

Availability of replacement parts depends on the product and the manufacturer's parts availability. Some parts may no longer be available or may not be available for purchase separately.

Fishing gear purchased from us may be repaired in Japan. If a repair is required, you will need to ship the product to our office in Japan. Shipping costs to Japan are the responsibility of the customer. Once the product arrives in Japan, we will inspect it and arrange the repair.

Please note: Before requesting a repair, we recommend checking whether the damaged part is available for purchase separately. Purchasing a replacement part may be more cost-effective and may avoid the need to send the entire product to Japan. Please check the “How Can I Purchase Replacement Parts?” section first.

1. We will provide you with a repair estimate. If you agree to the repair cost, please pay for the repair before sending the product to us.
2. Please pack the product securely and ship it to our office using FedEx, UPS, or another suitable international shipping service. Please ship the entire product, including any undamaged parts that may be necessary for inspection or repair.
3. We will arrange to return the product once the repair is complete. Repairs usually take about one month, although the actual repair time may vary depending on the product and the availability of parts. When the repaired product is returned to you, customs duties, taxes, or other import-related charges may apply again depending on the destination country's regulations.

If the shipping cost is high, please contact us before shipping the product. We have a business relationship with a shipping company, so we may be able to offer a discount on shipping costs by preparing the shipping documentation ourselves. Please provide us with the dimensions and weight of the packaged item.