FAQ
We have compiled a list of frequently asked questions, so please review them before contacting us.
- Why do the prices change every day?
- How much is shipping?
- When will it be shipped?
- Where will it be shipped from?
- What are customs duties?
- Is it safe to ship fishing rods?
- If product is broken
- About Product Repairs
- About Parts Sales
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When the amount of customs duties is high
Why do the prices change every day?
Prices in our online store are listed in Japanese yen. Therefore, the prices displayed will vary depending on the exchange rate between the yen and your local currency. We update our exchange rates twice a day.
How much is shipping?
Shipping costs are automatically calculated based on weight and destination. You can preview the total cost of your order, including shipping fees, by adding items to your cart and entering your address.
Additionally, since our company does not collect customs duties, you will be charged customs duties upon receiving your shipment.
When will it be shipped?
Shipping preparation takes approximately 2 to 7 business days.
Once your order ships, we will email you the carrier name and tracking number.rder ships, we'll email you the carrier and tracking number. For shipments to the United States, delivery typically takes 3 to 5 business days after the package is handed over to the carrier.
While this process may take some time, we appreciate your understanding as we prioritize safe international delivery.
Where will it be shipped from?
Our shipping hub is located in Japan.
Customs duties will be charged upon delivery of the product. Additionally, customers in Europe will be charged value-added tax (VAT).
What are customs duties?
A customs duty is a tax imposed by the government on people who import goods from overseas.
Since we ship from Japan, customs duties will be charged. You can pay the duties upon delivery of the goods or pay using the invoice placed in your mailbox.
For more information on customs duties, please click here.
Is it safe to ship fishing rods?
We take special care when shipping fishing rods. We ship fishing rods in special heavy-duty cardboard designed for construction materials. We used to use cylindrical boxes, but switched to rectangular ones for greater strength. Since adopting this packaging method, we have not experienced any shipping incidents.
Please also review the information below regarding what to do if the product breaks.
If product is broken
If the delivered item is damaged, it may be eligible for compensation. You may be able to receive a replacement product or a refund.
We carefully package and ship our products, and it is extremely rare for items to be damaged before reaching you. A broken product likely experienced significant impact during transit.
First and foremost, please keep all delivered items, including the damaged product and its packaging materials, without discarding them. To receive compensation, you must submit the damaged product and packaging materials to the shipping company.
At that time, please take photos of the delivery slip, the damaged product, and the packaging materials used, and send them to us. We will contact the shipping company and request an investigation into the product damage.
When we request an investigation from the delivery company, they will contact you. Please coordinate a date and time with the delivery company and hand over the damaged product, packaging materials, and delivery slip.
The shipping company will collect the damaged product for inspection. If the product is confirmed to have been damaged during transit, the shipping company will provide compensation. Once compensation is confirmed, we can either resend a new product or issue a refund.
If you are unable to cooperate with the survey, we will be unable to ship a replacement or issue a refund. Please note that the investigation process may take some time.
Regarding the customs duties you paid
You paid us for the product and shipping. Therefore, we can refund the product and shipping.You paid customs duties to the tax office through the shipping company. We did not receive the customs duties, so we cannot refund them.
We apologize for the inconvenience, but could you please contact the shipping company or tax office directly?
We appreciate your understanding.
About Product Repairs
Fishing gear you purchased can be repaired in Japan. Therefore, you will need to ship it to our office in Japan. Shipping costs will be borne by the customer. Once it arrives in Japan, we will repair it.
*Since purchasing parts is often more cost-effective than repairs, please also check the “About Parts Sales” section.
Step 1
We will calculate a repair estimate and present it to you. If you agree to the repair cost, please proceed to pay for the repair first.
Step 2
Please pack the product and ship it to our office via your nearest FedEx or UPS location. Please ship the entire product, including any undamaged parts.
Also, if the shipping cost is high, please contact us. We have a business partnership with a shipping company, so we may be able to offer a discount on shipping costs by creating the shipping slip ourselves.
Please let us know the size of the packaged item.
Width:
Depth:
Height:
Weight:
Step 3
We will return the product as soon as the repair is complete. Repairs usually take aboutone month. We will ship it back to you as a repaired item, but customs duties may apply again in some cases.
About Parts Sales
Brands such as SHIMANO and DAIWA allow customers to purchase individual parts for fishing rods and reels. Please let us know the details of the parts you need.
Additionally, since the products we sell are primarily intended for the Japanese market, we are often unable to accept repair requests from outside Japan. Therefore, the process typically involves sending the product to Japan for repair and then having it returned, which incurs round-trip shipping costs and customs duties.
Therefore, you may be able to save money by opting not to use the product warranty and instead purchasing only the damaged parts rather than having the entire item repaired. Brands such as SHIMANO and DAIWA offer replacement parts for even the smallest components, allowing for flexible solutions. We can advise you on whether repairing the item or purchasing only the damaged parts is the more cost-effective option, so please feel free to contact us if you need repairs.
When the amount of customs duties is high
If you feel that the amount of customs duties you are being charged is higher than expected, it is possible that this is due to an error by customs officials in your country. In that case, you can submit a request to have the tax rate corrected.
In the United States in particular, due to President Trump’s policies, customs duty rates are calculated based on extremely complex rules, and customs laws and rates are frequently revised. As a result, errors by customs officials occur quite frequently.
We believe that if the customs duties charged are unreasonably high, they should be corrected.
First, although we deeply regret this, please pay the duties based on the incorrect rate. Then, submit a “Customs Duty Dispute Form” to the carrier and request an adjustment to the correct duty rate. This should enable you to receive a refund for the overpayment.Please note that correcting this duty may take time, and a refund from U.S. Customs is not guaranteed.
Frankly speaking, as our company is based in Japan, there are limitations to the latest customs duties information we can access. That said, we believe that it is unacceptable for customers to suffer financial loss due to unreasonably high charges, and such charges should be corrected. We will provide all possible assistance within our capacity, such as preparing necessary documents, to help you revise the customs duties.