Refund policy

We accept returns within 30 days of delivery, subject to the conditions described below. This 30-day return policy is our voluntary return policy and does not limit any rights you may have under applicable consumer protection laws.

To request a return, please contact us at info@f-minami.com within 30 days of receiving your order.

For our standard return policy, the item must be in the same condition in which you received it, unused, with its original tags and packaging where applicable. You will also need to provide your receipt or other proof of purchase.

Please do not send any items back without contacting us and receiving return instructions first. Returns sent without prior authorization may not be accepted.

Once we receive your return request, we will review the details and provide instructions on how and where to return the item. Return shipping costs are the responsibility of the customer for standard returns. However, if the return is due to a defective, damaged, incorrect, or otherwise non-conforming item, we may cover the return shipping costs or provide other appropriate arrangements, subject to the circumstances and applicable law.

If you have any questions about returns, please contact us at info@f-minami.com.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it and contact us promptly if the item is defective, damaged, or different from what you ordered.

Depending on the circumstances, we may offer a replacement, repair, refund, or other appropriate resolution in accordance with our policies and applicable law.

Please keep the product, original packaging, delivery documents, and any other materials related to the shipment until the issue has been resolved. Photos may also be requested to help us investigate the issue.

Non-Returnable Items
Certain items may not be eligible for return under our standard 30-day return policy. These may include items that are made to order or clearly personalized, items that are otherwise excluded by applicable law, and gift cards where permitted by applicable law.

Any exclusion from our standard return policy does not affect statutory consumer rights that cannot legally be excluded, including rights that may apply to defective or non-conforming products.

If you are unsure whether a particular item is eligible for return, please contact us before sending it back.

Sale Items
Sale or discounted items may be excluded from our voluntary 30-day return policy, unless otherwise stated. However, this does not affect any statutory rights that apply under the laws of your country.

Exchanges
We generally do not process direct exchanges. If you would like a different product, size, or model, the fastest option is usually to return the original item, subject to the applicable return conditions, and place a separate order for the replacement item.

European Union: 14-Day Right of Withdrawal
If you are a consumer in the European Union and your purchase is covered by applicable EU consumer protection law, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the 14-day withdrawal period generally begins on the day you, or a person designated by you other than the carrier, physically receive the goods. Where an order consists of multiple goods delivered separately, the withdrawal period may begin when the last item is received.

The EU right of withdrawal is subject to certain legal exceptions. These may include, for example, goods made to the consumer's specifications or clearly personalized, goods that deteriorate or expire rapidly, and certain sealed goods that are not suitable for return for health or hygiene reasons after being unsealed.

When exercising the right of withdrawal, you may be responsible for the direct cost of returning the goods where applicable law permits this and you were properly informed of this obligation before purchase.

The right of withdrawal is separate from any legal rights you may have regarding defective, damaged, or non-conforming products.

For more information about your rights, please refer to the applicable consumer protection laws in your country.

Refunds
Once we receive and inspect a returned item, we will notify you whether the return has been accepted and whether a refund will be issued.

For returns under our voluntary 30-day return policy, approved refunds will generally be issued to the original payment method within 10 business days after the return has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

For returns made under a statutory right of withdrawal, including applicable EU consumer rights, refund timing and any permitted deductions will be handled in accordance with the applicable law.

If you have not received your refund after the applicable processing period, please contact us at info@f-minami.com.