Shipping policy
Shipping charges are automatically calculated based on the weight and dimensions of your order. We select a shipping carrier based on factors such as the destination, package size, weight, cost, and availability. We may use FedEx, DHL, UPS, Japan Post, or another suitable carrier.
When a tracking number is available, we will email it to you after your order has been shipped.
Please contact us if you have a preference for a particular shipping company. Additional charges may apply depending on the carrier and destination, but we will do our best to accommodate your request.
- Import Duties and Taxes
- MINAMI ArrivalPlus Service
- P.O. Boxes and Nicknames
- Changing the Shipping Address
- Special Shipping Fees for Remote Areas and Remote Islands
- Safe Shipping of Fishing Rods
- About Pre-Order Products
- Multiple Orders May Be Shipped Together
- Cancellation Fee
- Delivered but Not Received
- If Your Product Is Damaged
- Refusal to Pay Customs Duties or Import Taxes
- If You Believe the Customs Duties Are Too High
Import Duties and Taxes
We ship from Japan. When you buy goods from abroad, your country charges an import tax called customs duty. Other taxes and carrier fees for handling import paperwork may also apply.
You normally pay these charges separately from the product price and shipping fee. The carrier or customs office will tell you how to pay. You may be asked to pay when your package arrives or receive a separate bill.
If you contact us, we can provide an estimated cost. However, tax rates may change frequently, and shipping carriers may add or change fees without prior notice, so we cannot guarantee the exact total amount.
For the latest information on taxes and fees, please contact your country's customs authority or the shipping carrier.
For more details, please see this page.
MINAMI ArrivalPlus Service
With ArrivalPlus, MINAMI covers the basic costs of importing your order, including customs duties, taxes, and customs clearance fees. If the actual covered costs are higher than the service charges you paid, MINAMI pays the difference.
ArrivalPlus is an optional paid service for eligible destinations.
For fees, available destinations, and full service terms, including what is and isn't covered, please visit the MINAMI ArrivalPlus Service page.
P.O. Boxes and Nicknames
We do not ship to P.O. Boxes for international orders.
We require customers to provide their full legal name for international shipments. If a nickname, alias, or abbreviated name is provided, delivery may be refused or the package may be returned to us.
If a package is returned to us because an incorrect, incomplete, abbreviated, or unofficial name was provided, you may be responsible for the return shipping costs and any other costs incurred as a result.
Changing the Shipping Address
If you need to change the delivery address, please contact us as soon as possible.
If the new destination has a different shipping cost, you will be responsible for paying the difference.
Additionally, if you request a change to the delivery address after your order has been shipped, the shipping company may charge an address-change or redirection fee. Any such fee may be billed to you.
We cannot guarantee that an address change will be possible after shipment.
Special Shipping Fees for Remote Areas and Remote Islands
If you live in a remote area or on an island, your destination may be classified by the shipping carrier as a remote or extended area subject to special shipping rates.
Our system does not allow us to set individual shipping rates for every remote area or island in every country. Therefore, the shipping charge shown at checkout may not always include additional remote-area fees.
If, after you place your order, we determine that your shipping destination is subject to a special shipping rate, we may contact you regarding the additional shipping charge.
If the additional charge cannot be agreed upon, we reserve the right to cancel the order.
Safe Shipping of Fishing Rods
Because fishing rods are long and prone to breaking, they are susceptible to damage during shipping. For this reason, we generally ship fishing rods separately from other items.
We use specially reinforced cardboard packaging to ship fishing rods. We also fill the interior with cushioning material to minimize the risk of damage during transit as much as reasonably possible.
North America, Europe, Southeast Asia, etc.
Compact Rod: JPY 6,000 (approx. USD 38)
Baitcasting Rod under 200cm: JPY 9,000 (approx. USD 56)
Spinning Rod under 200cm: JPY 11,000 (approx. USD 69)
Rod with Large Guides: JPY 13,000 (approx. USD 81)
Central/South America, Oceania, Central Asia, Africa, etc.
Compact Rod: JPY 6,900 (approx. USD 43)
Baitcasting Rod under 200cm: JPY 10,350 (approx. USD 65)
Spinning Rod under 200cm: JPY 12,650 (approx. USD 79)
Rod with Large Guides: JPY 14,950 (approx. USD 93)
USD amounts are approximate and calculated using an exchange rate of USD 1 = JPY 160.
These amounts are estimates and may vary depending on the destination, shipping carrier, package dimensions, weight, and other shipping conditions.
When purchasing multiple rods simultaneously, we will calculate the applicable shipping cost at checkout.
For example, shipping one bait rod under 200cm to the United States may cost approximately JPY 9,000 (USD 56). However, purchasing two rods together may result in a combined shipping cost of approximately JPY 13,000 (USD 81). Therefore, purchasing multiple rods together may offer better value.
About Pre-Order Products
New products that have just been announced may be available for pre-order. Pre-order items will be shipped as soon as possible after the product is released.
If your order contains a pre-order item, the entire order will be shipped once all items in the order are available.
If you would like us to ship items that have already been released first, you will need to place separate orders for those items.
Alternatively, after placing your order, you may request that the already released items be shipped separately by paying any additional shipping costs required for the separate shipment.
Multiple Orders May Be Shipped Together
If you place multiple orders before we ship them, we may combine those orders into a single shipment.
Combining orders can help reduce shipping costs and may also simplify customs clearance.
Any shipping savings achieved by combining orders may be provided as store credit for future purchases at our shop.
If you prefer your orders not to be combined, please contact us before the orders are shipped.
Cancellation Fee
If you cancel an order before it is shipped, a cancellation fee may apply.
The cancellation fee may be up to 20% of the total order amount excluding MINAMI ArrivalPlus Service charges, depending on the costs already incurred for the order.
These costs may include transaction fees charged by the shopping platform, payment processing fees, and costs incurred for procuring or preparing the product for shipment.
If a cancellation is accepted, we will refund the amount paid after deducting any applicable cancellation fee and other non-recoverable costs.
If your entire order is cancelled before shipment, all MINAMI ArrivalPlus Service charges, including the fixed service fee, will be refunded in full. No cancellation fee or other costs will be deducted from those service charges.
If duty-paid shipping becomes unavailable before an ArrivalPlus order is dispatched, we will contact you before shipping. You may choose standard shipping with a full refund of all ArrivalPlus charges, or cancel the entire order for a full refund of all payments, including products, shipping, and service charges. No cancellation fee applies if you cancel for this reason. We will explain any import costs payable by you under standard shipping and will not dispatch the order until you confirm your choice.
Partial cancellations, returns after shipment, and replacement shipments are handled under the ArrivalPlus service terms and our Refund Policy. Nothing in these ArrivalPlus provisions limits any refund or other remedy required by applicable law.
Delivered but Not Received
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.
Before contacting us, we recommend checking the delivery location carefully and confirming with family members, household members, neighbors, building management, or others who may have accepted the package on your behalf.
You should also contact the carrier directly to confirm the delivery details and request an investigation if necessary.
If the package was left unattended after delivery and is subsequently lost or stolen, we are generally unable to provide a refund or replacement. In such cases, we recommend contacting the carrier and your local police department to report the incident.
However, if the carrier confirms that the package was delivered to the wrong address or was otherwise mishandled during delivery, please contact us with the relevant information. We will review the situation and provide reasonable assistance where possible.
Any resolution will depend on the circumstances of the case, the carrier's investigation, and applicable laws and regulations.
If Your Product Is Damaged
If your order arrives damaged, it may be eligible for compensation under the shipping carrier's applicable procedures. Depending on the circumstances, a replacement product or refund may be available.
We carefully package and ship our products. However, fishing equipment and other items may occasionally be damaged due to significant impact during transportation.
If you receive a damaged item, please keep all delivered items, including the damaged product and all packaging materials. Do not discard the product, packaging, delivery slip, or any other related materials.
To process a damage claim, the shipping carrier may require the damaged product and packaging materials for inspection.
Please take clear photos of the delivery slip, the damaged product, and all packaging materials, and send them to us as soon as possible.
We will contact the shipping carrier and request an investigation into the damage.
When the carrier conducts an investigation, they may contact you directly. Please coordinate a date and time with the carrier and provide the damaged product, packaging materials, delivery slip, and any other materials they request.
The shipping carrier will determine whether the damage occurred during transportation and whether compensation is available under its applicable rules.
If the carrier confirms that the product was damaged during transportation and compensation is approved, we may, depending on the circumstances, resend a replacement product or issue a refund.
If you are unable to cooperate with the carrier's investigation or cannot provide the requested product and packaging materials, we may be unable to process a replacement or refund.
Please note that the investigation and compensation process may take some time.
Refusal to Pay Customs Duties or Import Taxes
If you refuse to pay duties, taxes, or other import charges that you are responsible for, your package may be returned, abandoned, or disposed of, depending on local rules and the carrier. We may be unable to provide a refund if the package is returned to us for this reason.
Where permitted by law, we may deduct costs we incur because of the refusal or return from any refund we can provide. These may include return shipping, duties, taxes, storage, disposal, and other carrier or customs fees.
Orders with ArrivalPlus
If you are incorrectly asked to pay a charge covered by ArrivalPlus, please contact MINAMI promptly so we can arrange payment or correct the bill.
Declining that incorrect payment request alone will not cancel your ArrivalPlus coverage or make you responsible for the charge. The refund restrictions and deductions above will not apply solely for that reason. Any other refusal-related costs are handled under the ArrivalPlus service terms and applicable law.
If You Believe the Customs Duties Are Too High
Customs duties and import taxes are determined by the customs authority in your country.
Import Charges You Are Responsible For
If you think the duties or taxes are incorrect or higher than expected, contact the carrier or your local customs office and ask how to request a review. If payment is required before the review is completed, you may need to pay first and then request an adjustment or refund.
The process varies by country and carrier. Any adjustment or refund must be approved by the relevant authority and is not guaranteed. We can help where possible by providing product information, invoices, and other order documents.
Orders with ArrivalPlus
If a carrier or customs broker asks you to pay an import charge, please contact MINAMI before paying whenever possible. Send your order number and the payment request to info@f-minami.com. We will check the charge and arrange payment or correction if it is covered.
If you have already paid, please also send the invoice and proof of payment. We will reimburse verified covered costs under the ArrivalPlus service terms, without waiting to recover the money from the carrier or customs broker.